One platform that connects QA, conversation analytics, and coaching to deliver measurable business impact.
Auto-score 100% of conversations across voice, chat, and email, with 90%+ accuracy. Get a complete picture of customer experience and a clear foundation for improvements.
Scorecards configured to your standards
Reviews both human agents and AI chatbots
Full audit trail for regulated environments
AI analyzes every interaction, both human and AI agents, to surface patterns and Voice of the Customer insights. Learn why customers got in touch, track sentiment, and identify risk.
Sentiment analysis on every interaction
Contact drivers and VoC trends categorized and tracked
Custom dashboards & reports for CX, product, marketing, and more
AI pinpoints skill gaps for both human agents and chatbots, so you can assign targeted coaching plans and refine AI agents. Faster feedback, less guesswork, and clear next steps.
Coaching plans built on 100% conversation coverage
Feedback tied directly to real interactions
A faster path from analysis to improved performance
Scorebuddy’s industry-leading, integrated LMS assigns targeted courses based on real performance data. Scoring, analytics, coaching, and learning work together to accelerate development.
Assign training when performance data reveals a gap
AI generates tailored courses in a few clicks
Full control over content creation and course management
Silvana Vasileva, Quality Assurance Team Lead, Tide
